Privacy Policy
Calibre Real Estate Pty Ltd (ABN 58 124 987 524) and its related entities (“Calibre”, “we”, “us”, “our”) are committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information, and how individuals may access or correct their information or make a privacy complaint.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
2. The Personal Information We Collect
We may collect personal information including (but not limited to):
- Names, addresses, email addresses and phone numbers
- Identification documents (such as driver licence details, where required)
- Financial information relevant to sales, leasing, property management or tenancy applications
- Employment and income details (for tenancy and verification purposes)
- Property ownership and transaction details
- Photographs, video or audio recordings (including marketing and inspections)
- Website usage data, IP addresses and online enquiry information
We only collect personal information that is reasonably necessary for our real estate and property management functions.
3. How We Collect Personal Information
We collect personal information in a variety of ways, including:
- Directly from you (in person, by phone, email, online forms or social media)
- Through third parties such as property portals, referrers, service providers or contractors
- From publicly available sources
- From landlords, tenants, buyers, sellers or their authorised representatives
Unsolicited Information
We may receive personal information without having actively requested it, including identification documents or supporting materials submitted as part of an application or transaction.
Where such information is reasonably necessary for our functions or activities — including identity verification, fraud prevention, tenancy assessment or legal compliance — we will handle it in accordance with this Privacy Policy.
If unsolicited personal information is received that is not reasonably necessary, we will destroy or de-identify it where lawful and reasonable to do so.
Identity Verification
We take reasonable steps to verify the identity of individuals with whom we deal. This may include requesting government-issued identification and supporting documentation.
Failure to provide adequate verification may result in our inability to proceed with an application, transaction or service.
4. Anonymity and Pseudonymity
Individuals may interact with us anonymously or using a pseudonym only where it is lawful and practicable to do so.
Due to the nature of real estate transactions, we require verified identification and personal information when dealing with:
- tenancy applications
- property sales and purchases
- contracts and authorities
- appointment of agent documentation
- trust account transactions
- identity, income or reference verification
Where identity verification is required, we are unable to provide services anonymously or under a pseudonym.
5. Purposes of Collection, Use and Disclosure
We collect, use and disclose personal information for purposes including:
- Selling, leasing and managing property
- Assessing tenancy applications
- Communicating with clients, tenants, buyers and sellers
- Marketing properties and our services
- Managing trust accounts and payments
- Complying with legal, regulatory and professional obligations
- Improving our services and customer experience
We may disclose personal information to:
- Property owners, tenants, buyers and sellers
- Contractors, trades, valuers and inspectors
- Legal, accounting and financial advisers
- IT, marketing and data storage service providers
- Government bodies where required or authorised by law
We will not use or disclose personal information for a purpose unrelated to its collection unless permitted by law or with your consent.
6. Notification at Collection
At or before the time we collect personal information (or as soon as practicable), we will take reasonable steps to notify you of:
- The purposes of collection
- The types of information collected
- Whether collection is required by law or is voluntary
- The consequences of not providing requested information
- How this Privacy Policy can be accessed
7. Direct Marketing
We may use personal information to provide marketing communications about properties or services that may be of interest.
You may opt‑out of marketing communications at any time by:
- Using the unsubscribe function in electronic communications, or
- Contacting us using the details below
We will honour all opt‑out requests promptly.
8. Overseas Disclosure of Personal Information
Some of our service providers (such as cloud‑based software, CRM systems, email platforms or data storage providers) may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with privacy protections substantially similar to the APPs, unless an exception under the Privacy Act applies.
9. Government‑Related Identifiers
We may collect government‑related identifiers (such as driver licence numbers) only where necessary for identification, verification or legal compliance. We do not use government identifiers as our own identifiers.
10. Data Quality
We take reasonable steps to ensure that personal information we hold is accurate, up‑to‑date, complete and relevant.
11. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include:
- Secure electronic systems and access controls
- Staff training and confidentiality obligations
- Secure document storage and disposal practices
Data Breaches
If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
12. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, information is securely destroyed or de‑identified.
13. Access and Correction
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may require verification of identity.
We may refuse access in limited circumstances permitted by law, and will provide reasons where applicable.
14. Complaints
If you believe we have breached your privacy rights, you may lodge a complaint by contacting us using the details below. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
16. Contact Us
Calibre Real Estate Pty Ltd
Email: calibre@calibrerealestate.com.au
Phone: (07) 3367 3411
Address: 191 Musgrave Rd, Red Hill, Queensland 4059
Last updated: January 2026
