fbpx

Property Management Services

Property Management Services, Why Hire a Professional?

Why hire a property manager to manage your investment property? Knowing an agents property management services is the first step to understanding the importance of employing a professional. An agency’s property management services should be a value add for property investors. Property managers effectively manage the tenancy relationship and relevant tenancy matters on behalf of the property owner. 

Property management services can be broken down into the following:

Evaluation of your investment property

Marketing your investment property

Screening Prospective Tenants

Managing the tenancy

Managing Routine & Emergency Maintenance

Tenancy renewal and negotiation

Termination of a tenancy

Accounting for your invest property

Understanding and acting under legislation

Below, is a more in depth breakdown of Property Management Services provided by Calibre’s Property Management Team.

Evaluation of your Investment Property

  • Offer recommendations and educate property investors on repairs and cosmetic improvements to improve and maximise return on investment
  • Offer recommendations and educate property investors on third party services available to ensure maximum return on investment
  • Ensure risk management strategies are in place
    • Insurance
    • Smoke Alarm Servicing
    • Debt Recovery
  • Analyse current market conditions and establish the best rental rate achievable while minimising vacancy periods

Marketing your Investment Property

  • Ensure and prepare the property for lease
    • Arranging for a bond, surface and carpet cleaning where required
    • Arranging for garden clean up
    • Arrange for professional photos, signboard & create an engaging ad
  • Advertising on realestate.com.au, domain.com.au & several other online portals ensuring your investment property is seen by thousands of prospective tenants
  • Manage tenant enquiries
  • Provide online booking system allowing tenants to book in for inspection times that suit them, 24/7
  • Conduct private inspections and open homes 6 days a week
  • Guide prospective tenants to complete application forms that comply with legislation

Screening Prospective Tenants

  • Once applications have been received, verify identity, employment/income, rental history, assess affordability to pay rent & care for the property.
  • Check multiple tenancy databases highlighting additional history including bankruptcy, court records, directorships & cancelled directorships
  • Once we are confident the tenant has been qualified, present processed applications to property owner for approval or disapproval.
  • Negotiate terms of the tenancy where required including start date, rental price & special conditions

Commencing a New Tenancy

  • Completion and execution of the required tenancy documents to commence the tenancy on behalf of the lessor including:
    • The RTA Form 18a – General Tenancy Agreement, including special terms relating to the tenancy. The lease agreement must be given to the tenant prior to monies (rent and or bond) being taken
    • The RTA Form 2 – Bond Lodgement Form. Lodge rental bonds to the RTA following legislative requirements
    • The RTA Form 17 – A guide provided by the RTA that is required to be given to the tenant when the General Tenancy Agreement is provided to the tenant for signing.
    • The RTA Form 1a – Entry Condition Report. The tenant must return the property to the same condition as the ECR (with the exception of fair wear and tear) so it’s integral a comprehensive ECR is conducted along with accompanying photos as additional evidence, providing a signed copy to the tenant.
    • Body Corporate By-Laws (if applicable)
    • Trust account receipt of bond & rent paid
    • Educational, risk management documents relating to the tenancy. Providing information regarding to mould, electrical safety, insurance, emergency and routine maintenance procedures, and a comprehensive troubleshooting guide ensures we are helping tenants understand their obligations under the tenancy agreement.

Managing the Tenancy

  • Collect rental payments and track paid to dates, managing rent arrears with regard to legislation
  • Invoice tenant for water consumption & other charges as per the special terms of the lease agreement, managing late payments with regard to legislation
  • Perform best practice periodic routine inspections to ensure tenants are caring for the property with regards to the terms of the agreement and looking for current, preventative & future maintenance. Provide a detailed report with photos to the property owner
  • Issue Breach Notices where required with regard to legislation
  • When necessary, provide a Notice to Leave with regard to legislation, file relevant paperwork to initiate and complete a Warrant of Possession, represent the property owner in court, coordinate with the police for removal of tenant and tenant possessions from the property.

Managing Routine and Emergency Maintenance Repairs

  • Once a tenant has reported a maintenance item, run through troubleshooting methods to ensure the property owner is not exposed to unnecessary fees and understand the repair in greater details for contractors.
  • Notify property owner of maintenance with suggestions to repair
  • Arrange for suitable, licensed contractor to attend, providing a detailed work order
  • Arrange for payment of invoice to contractor from rental monies received

Tenancy Renewal and Negotiations

  • Seek instruction from the landlord with lease renewal suggestions including revised rental price for the current market.
  • Preparing documentation, either a new lease agreement or notice to leave with regard to legislation
  • Issue the lease renewal offer or notice to leave to the tenant
  • Negotiate rent increases where required
  • Provided a copy of the executed lease agreement to both the tenant and the landlord
  • Arrange for smoke alarm testing to ensure compliance as per legislation

Termination of a tenancy

  • Communicate with the tenant to educate and instruct vacate procedures
  • Carry out final inspection to ensure the property is returned in the same condition it was found except for fair wear and tear as per standard term 37 of the General Tenancy Agreement.
  • Negotiate any outstanding items such as cleaner or repairs to return the property in accordance with the Entry Condition Report
  • Coordinate the bond refund with the tenant and landlord
  • Where required, negotiate disputes with the RTA as a mediator and represent the landlord in Tribunal to finalise unresolved disputes

Accounting for your Investment Property

  • Payment of property invoices including maintenance invoices, insurance invoices, water, council and body corporate rates from rental monies received
  • Disbursement of rental monies to the property owner
  • Provide statements of each disbursement demonstrating income, expenses, fees and commissions with a total figure.
  • Provide end of financial year statement outlining GST, expenses & income

Understanding and Acting under Legislative Requirements

  • Understand and act within the following legislation, which include (but are not limited to) the following listed below
    • The Property Occupations Act and regulations
    • The Agents Financial Administration Act and regulations
    • The Residential Tenancies and Rooming Accommodation Act and regulations
    • The Fire and Emergency Services Act and regulations
    • The Body Corporate and Community Management Act and regulations
    • The Building Act and regulations
    • The Electronic Transaction Act and regulations

Now you have an understanding of what’s involved in property management services, how much does all of this cost? Visit our Property Management Fees page for an in depth breakdown of fees charged in Brisbane compared to Calibre’s Fees, or call to speak to a qualified agent on 07 3367 3411. We’re here to help!

Speak to a Specialist

Is your investment property in line with the current market? Contact us for an obligation-free chat with our property management team.

Next

Top 10 Tips to Investing

Learn about the fixed and periodic agreements, landlord insurance, inspections, taxes and much more.

4.7
Based on 188 Reviews

Great team to work with 🙏🏽

Nick B September 26, 2024

We rented our home through Emily and the Calibre team for two years and they were exceptional. We’ve rented before through other agencies and this has by far been the best experience. We would have Emily and the Calibre team again in a heartbeat.

Nick Broadbent March 25, 2024

My partner and I have been renting our unit for a year through calibre Real state and had amazing service from their team. Their support is exceptional, making the entire process smooth and efficient. Every query is answered promptly, maintenance requests are dealt with efficiently and professionally,and we are very happy to have them on our side. Thank you Calibre real state Team! ☺️☺️☺️:) and I Would recommend for anyone who is looking to take up any accommodation prior to relocating to Brisbane…👍👍👍👍Everyone Go for “CALIBRE REAL ESTATE”191 musgrave Rd Red hill qld 4059..cheers guys…

Tshewang Nidup March 6, 2024

Best rental experience I’ve ever had. My property manager Lorrae was consistently an absolute pleasure to deal with for the 2 years I spent in one of their properties. 100% agree with one of the previous reviews that she is firm and fair. This is a woman that is organised and cares about getting things done. Thank you Lorrae! Love your work ❤️

Tanika Keith December 15, 2023

It's always a pleasure to work with this real estate, the team are very friendly and accommodating

Purify Pressure Washing September 17, 2023

As renters of a property through Calibre Real Estate for the last 7yrs, my husband and I would like to acknowledge our property manager Lorrae Aitken for her outstanding service. We could not fault Lorrae. We did our best to be good tenants and we were met with the same respect back from our property manager. Nothing was ever a hassle and Lorrae was always firm and fair! Unfortunately, our owner has sold our home and we are now with another real estate. We hope our new property manager is at least half as good as Lorrae is. Lorrae, thank you for taking such great care of our family. Thank you for always being respectful and efficient. We have appreciated having you as our property manager and we wish you all the best. You are a true asset to your team and you deserve recognition. Kind regards Nic and Craig.

Nicola Cox September 12, 2023

Great team at Calibre Real Estate. Your work, knowledge, professionalism and care, is very much appreciated by our family.

Maria Aciu June 10, 2023

Lorrae from Calibre has managed my rental portfolio for the last decade. She is absolutely amazing. There is no one I would entrust more with my rental properties.

Lachlan Parker May 24, 2023

The team at Calibre have been amazing to deal with!! They manage both of our rental properties and their service is always prompt, efficient and impressive. Special mention must go to Emily Williams who continually goes above and beyond for her clients and is just such a lovely, genuine person to deal with. We feel confident knowing our rentals are in such good hands.

Dani Mathewson May 16, 2023

Knowledgeable team

Randall Meyer April 9, 2023

Emily and Lorrae and the team at Calibre have been absolutely amazing and a breath of fresh air ever since switching to them to manage my rental property. Always quick to help and offer advice on tenant queries and repairs, professional, communicative and very knowledgeable of the industry. I had been using another agency that was not performing to expectations. Calibre managed the transition from the other agency with speed and professionalism, bringing the property up to rental standards and finding a quality tenant in no time. I can't recommend them enough!

Patrick H March 14, 2023

Emily and the team were a pleasure to deal with throughout the process of listing my place for rent. Whenever I needed anything, Emily and the team were there to assist. Cant recommend enough.

Harry Dunstan March 14, 2023

Hands down this has been the best interaction I’ve had with any real estate agency ever. Unfortunately, we’ll have to move out of the property we are currently renting, but after 3 years with these guys (specifically our manager Lorrae Aitken - she’s awesome) I can say that it’s been amazing! 5 stars!

We have Mrs. Lorrae Aitken as our property manager for couples year. She always gives a prompt reply, with professional knowledge. We trust her and believe she makes fair decision for both owners and tenants. Thumbs up!

HAN Lin December 12, 2022

I just wanted to say, I think I came across one of the the most happy, positive and humble real estate agents while inspecting a property in Red Hill recently from Calibre Real Estate. I think everyone would agree how hectic it gets trying to fetch a good few rental inspections within short period of times in a single day. But when you come across people that are like a breath of fresh air who enjoy what they do, I think it leaves you a bit more happy and energised and that's exactly what my experience was that day. So I just wanted to say thank you for that. 😊

Roshni November 21, 2022

Awesome- couldn’t be better.

Jen Glover November 8, 2022

Emily and the team at Calibre Real Estate are fantastic. I trusted them with managing my first investment property and I couldn’t have asked for better service. They are proactive and really put my mind at ease throughout the whole process. I ended up having great tenants in a short time period and achieved a more than fair price for all stakeholders. I would highly recommend them to anyone.

Brett Taylor October 22, 2022

Amazing experience

Jennifer Pitts October 10, 2022

Professional, kind, polite and supportive.

We have just had our unit successfully rented by Emily Williams at Calibre. It was only on the market a few days and she found a family to rent it at the asking price for 1 year. The whole process was made easy because of the way Emily communicated with us. She responded to all queries and made sure we understood how the whole process worked (first time landlords). She also made sure we were aware of some of the rules related to renting, like having complaint smoke alarms. She supplied us with the complete history of each application and we received updates and comments on who had visited the property. The experience was easy and trouble-free and worth paying a small part of the rent for. Thanks Emily!

Laurel Scott July 20, 2022

I have been renting for nearly 40 years and I must day that it was a pleasure to work with the Calibre team especially Lorare Aitken The team took time to listen to my requests and ate great communicators They are flexible and friendly providing outstanding customer service and celebrated with me as I secured my rental What should out was their ability to understand my needs and everything I requested was successful We as tenants have the responsibility to communicate with respect which also builds a trusted relationship I look forward to maintaining this relationship that is based on respect and trust

Lee Stemm June 24, 2022

I am very impressed by services provided by the team at Calibre Real Estate.

Rusty Gimaev May 13, 2022

I contacted Calibre Real Estate in an attempt to get some local knowledge, as I was looking at a possible investment opportunity. I spoke with Emily Williams who was so helpful. She went way way above and beyond than what I was expecting. If I was to ever need to use a real estate again, Calibre Real Estate would be the one.

Nathan Inwood May 11, 2022

Very professional, the only real estate agent that actively engaged in our application.

Mark Slobodzian February 15, 2022
Karma February 3, 2022

The most seamless rental application I've ever done! I'm really impressed.

Ronnie January 31, 2022

Lorrae Aitken was outstanding to deal with during our rental, she always went out of her way to assist us and nothing was too much! I would definitely recommend Calibre as they have that personal touch that you don't get from the mainstream competitors.

Gary Van Gils January 24, 2022

The team at Calibre Real Estate were very prompt with their replies to my questions and the information was accurate, which made the process very smooth. Everything was sorted within a day and I was very impressed with their professionalism. Would certainly recommend to anyone in search of a rental property.

Ian Skinner January 19, 2022

Calibre have been amazing to deal with! They are responsive, helpful and friendly. I would be glad to recommend them to anyone who is looking for an agent or looking to rent a property.

Suze P January 17, 2022

Quick response after sending my application to a high quality and reasonably priced unit, first impressions are important and they nailed it!

Sean Timothy January 16, 2022
sean fabre-simmonds December 10, 2021
Putoko Tafia November 23, 2021

My house mates and I had a really positive experience with Lorrae at our property in North Lakes. Everything was very professionally handled, nothing too hard, and was great even to the point of us leaving the property. Would definitely recommend.

Guy Buckley October 13, 2021
Tracy Tully June 22, 2021
Brenden Luck April 23, 2021

Emily and the team did a great job marketing and renting out our flat at short notice.

John Richards April 15, 2021

Emily and the property management team at Calibre continue to deliver both great and timely results for us for our executive suited lease property.

Dwayne M March 25, 2021

Provided great, professional service, knew the area well, had lots potential people on their books and the team at Calibre Real Estate - Red Hill were extremely helpful in finding tenants for our us.

Carl Glen December 17, 2020

191 Musgrave Road,
Red Hill QLD 4059
Australia

07 3367 3411